RAILSO.COM ships worldwide with DHL. DHL does not deliver to P.O. Boxes. Your order can be sent to an address selected by you (home, work, etc. - never a PO Box) or to one of our store address, if you choose the PAY ON STORE method.
As required by the laws governing world trade, all shipments are accompanied by RAILSO.COM official invoice stating the value of individual items in euros. For items on sale invoice lists the amounts granted.
As per International Laws regulating Commerce and Trade of imports and exports all RAILSO.com orders are shipped out of Brescia, Italy with an official invoice declaring the exact total of merchandise purchased in Euro. IT IS NOT POSSIBLE IN ANY WAY DECLARE LOWER VALUES OR ITEMS AS GIFTS BECAUSE IS ILLEGAL as per international import regulations.
When Do We Deliver
Please note that we aim to dispatch all orders within 48/62 hours during sale periods. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. RAILSO.com are not responsible for any delays caused by destination customs clearance processes. Orders are shipped from RAILSO.com in Brescia, Italy from Monday to Friday from 16:00 p.m.– 18:00 p.m. (CET). Orders placed Friday evening, Saturday, and Sunday will be processed on from Monday morning. During national holiday clients will be informed in case of any delay. In all cases, RAILSO.com reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping. We remind first-time Clients that RAILSO.com could request Bank Gateway to contact the Client’s bank for approval of the charges. This verification will delay immediate shipping.
Orders with available merchandise placed before 11:00 a.m. (CET) are processed and shipped the same day from RAILSO.COM in Brescia, Italy. Orders placed after 11:00 a.m. (CET) are processed the same day and shipped the next day, from Monday to Friday from 16:00 p.m.– 18:00 p.m. (CET). Orders placed Friday evening, Saturday, and Sunday will be processed on Monday afetrnoon.
In all cases, RAILSO.com reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping. Order shipping times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and RAILSO.com will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Brescia, Italy and the language of the contract is Italian.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Pay on Store
If you have chosen to pay on store or a different store delivery, we will send you an email when your order has arrived or is ready to be collect (you will have 3 working days to pick it up). Pre-order merchandise: shipment is upon the arrival of the merchandise
Pre-Orders are debited and invoiced the day of Order Placement during regular office hours. Shipment will be the day that the merchandise arrives.
Once the order has been shipped, Clients receive an E-mail from RAILSO.COM specifying the tracking number and a direct link to www.dhl.com. In the event of delays in Customs, Clients will be notified directly by DHL or RAILSO.com.
Shipment Method and Costs and Free Shipping
RAILSO.com delivers world-wide and offers different shipment method.
During the sales process, once you reach the checkout page, you can calculate shipping costs for your country.
All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.
Shipments to Russia are subject to limitations. Please contact our customer service before buying
Taxes & Duties
Taxes and Duties are calculated according to your shipping address and shipments can be DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).
Are considered DDP countries all the EU countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, United Kingdom, Slovakia, Slovenia, Spain, Sweden, Hungary. Shipment to this countries is charged with Italian VAT. All prices listed on the website are VAT incl.
DDU (Delivery Duty Unpaid) shipment is provided for extra EU countries:
Shipments outside of the European Economic Community are exempt VAT (Italian Value Added Tax) but are subject to all import duties, customs and local sales taxes levied by the country clients is shipping to. Payment of these DDU fees is at the sole responsibility of the Client as required by the INCOTERMS 2010. Payment of these DDU fees is necessary to release your order from customs on arrival.
Please note Australian orders under 1000 AUD are not charged with any Taxes and Duties.
Clients are asked to inspect the box carefully before signing for the delivery.
If for any reason, the box looks tampered with, either sign for the package with reservations or refuse the package. In the event, that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the local DHL and contact RAILSO.COM at customer service.
Successful Shipment Delivery
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the RAILSO.COM commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees,shipment costs and storage costs that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement. In addition a 10% of re-stocking fee will be deducted from the reimbursement itself. The administration office will process this operation by 30 days after having receiving back the package.
RAILSO.COM reserves the right not to ship packages to any address that may be considered suspect. If you have enquiries regarding these matters, please fill free to contact our customer service.